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WARRANTY & SUPPORT

Welcome to BOOZUU's Replacement Help Page

At BOOZUU, we are committed to ensuring that your experience with our products is nothing short of exceptional. Whether you’re dealing with a broken light kit, missing building block parts, or any other issue, we’re here to help you get things back on track. Please carefully read the instructions below to initiate the replacement process.

Our Warranty & Service

BOOZUU products come with a two-year warranty from the date of purchase. We understand that issues can occasionally arise, and we take them very seriously. Our dedicated team is ready to assist you in resolving any problems, whether it's a faulty light kit or missing parts from your building set.

How to Initiate the Replacement Process

To help us resolve your issue as efficiently as possible, please follow the steps below:

1. Provide Your Order Information

  • Order Number or Email Address
    Please have your order number or the email address used during your purchase ready. This information helps us quickly locate your order and verify your warranty status.

2. Identify the Product

  • Β NameΒ orΒ Number
    Clearly identify the product by providing the name and number. This ensures that we send the correct replacement parts or kits.

3. Specify the Issue

  • Light Kit Issues
    If you are facing issues with a BOOZUU light kit, provide the package number or the specific instruction step where the problem occurred. This helps us understand the issue better and send the right replacement.

  • Building Block Issues
    For missing or damaged building blocks, specify the part number or describe the missing piece. If possible, provide the page and step number from the instruction manual where the issue was noticed.

4. Document the Problem

  • Photos or Videos
    Take clear photos or a short video showing the issue. Whether it’s a non-functioning light kit, a missing piece, or a broken part, visual evidence helps us diagnose the problem and provide a swift resolution.

5. Contact Our Support Team

  • Submit Your Request
    Once you have gathered all the necessary information, please submit your request through our Contact Us page. One of our customer service representatives will review your case and get back to you promptly.

We’re Here to Help

We apologize for any inconvenience caused by a broken or incomplete product. At BOOZUU, we strive to ensure that every set we produce meets our high standards of quality. If a faulty product has slipped through, rest assured that our team is dedicated to resolving the issue quickly and to your satisfaction.

Need Further Assistance?

If you have any additional questions or need further assistance, don’t hesitate to reach out to us:

  • Email: support@boozuu.com
  • Phone: +86-19870288687 (Monday to Friday, 9:00 AM to 6:00 PM EST)
  • Visit Us: Guangzhou BOOZUU Technology Co., Ltd., No. 1502-04 (self-compiled A431) No. 246, 248 and 250, Wushan Road, Tianhe District, Guangzhou, 510630 Guangdong, China

Thank you for choosing BOOZUU! We are committed to providing you with the best service and ensuring that your experience with our products is flawless.